Refund policy

Returns Policy for FTP Endurance Fuel

At FTP Endurance Fuel, we aim to ensure your satisfaction with our products. Please review our returns policy below:

•  Return Period: You have 14 calendar days from the date of delivery to return items. This aligns with your legal right to a 14-day cooling-off period under the Consumer Contracts Regulations 2013.

•  Eligible Items: Returns are accepted for:

•  Defective Products: Items that are damaged, spoiled, or not as described (e.g., incorrect weight, contamination).

•  Non-Opened Products: Unopened, unused packs in their original packaging, provided the seal is intact.

•  Non-Returnable Items:

•  Opened or partially consumed packs due to health and safety regulations for food products.

•  Items damaged due to misuse or improper storage.

•  Returns requested after the 14-day period.

•  Return Process:

1.  Contact us at support@ftpendurancefuel.com within 14 days of delivery, providing your order number, reason for return, and photos of the defective item (if applicable).

2.  We will issue a returns authorization.

3.  Return the item to 61 Desswood Place, Aberdeen, AB15 4DP, ensuring it is securely packaged.

4.  Once received and inspected (within 7 days), we will process a full refund to your original payment method, excluding return shipping costs unless the item was defective.

•  Refunds: Refunds will be issued within 14 days of receiving the returned item, provided it meets the eligibility criteria. Original shipping costs are non-refundable.

•  Liability: FTP Endurance Fuel is not liable for loss or damage during return shipping unless a defective item is being returned with our provided label.

•  Contact: For queries, email support@ftpendurancefuel.com

This policy is subject to change, and the latest version will be available at ftpendurancefuel.com/returns. By purchasing, you agree to these terms.